Terms and Conditions

Last Updated: December 23, 2025

1. General Terms

These Terms and Conditions govern your use of our clothing store website and the purchase of products from our store. By placing an order or using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Product Information

We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual color of the products.

• Product descriptions, images, and specifications are provided for guidance only
• We reserve the right to modify product details without prior notice
• Sizes may vary slightly depending on the style and brand
• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated
• We reserve the right to change prices at any time without prior notice

3. Orders and Payments

Order Process

When you place an order with us, you are making an offer to purchase products. We reserve the right to accept or reject your order for any reason.

• All orders are subject to availability and confirmation
• We will send you an order confirmation email after your purchase
• Order confirmation does not signify acceptance of your order
• We reserve the right to cancel orders due to stock unavailability or pricing errors

Payment Terms

• We accept various payment methods including credit/debit cards, cash on delivery, and online payment services
• All payments must be received before order dispatch (except for cash on delivery)
• For cash on delivery orders, payment must be made upon receipt of goods
• You are responsible for paying all applicable taxes and fees
• We use secure payment gateways to protect your financial information

4. Shipping and Delivery

We ship orders to addresses within Pakistan. Delivery times may vary depending on your location.

• Standard delivery typically takes 3-7 business days
• Delivery times are estimates and not guaranteed
• Shipping charges will be calculated at checkout based on your location
• Risk of loss passes to you upon delivery to the shipping address
• We are not responsible for delays caused by courier services or circumstances beyond our control
• Please ensure the shipping address is accurate and complete

5. Returns and Refunds

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Return must be initiated within 5 days of receiving your order
• Items must be unused, unwashed, and in original condition
• All original tags, labels, and packaging must be intact
• Original invoice or proof of purchase must be included
• Items must not show any signs of wear, damage, or alteration

Non-Returnable Items

• Custom or personalized clothing items
• Intimate apparel, underwear, and swimwear (for hygiene reasons)
• Items purchased during final sale or clearance events
• Items without original tags or packaging
• Gift cards and vouchers

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

If you wish to exchange an item for a different size or color, please contact us within 5 days of delivery. Exchanges are subject to availability.

6. Product Quality and Warranties

We stand behind the quality of our products. However:

• Products are sold "as is" without any express or implied warranties
• We do not guarantee that products will meet your specific requirements
• Minor variations in color, stitching, or fabric are not considered defects
• If you receive a defective or damaged item, please contact us immediately

7. Intellectual Property

All content on our website, including images, text, logos, graphics, and designs, is protected by copyright and intellectual property laws.

• You may not reproduce, distribute, or use our content without written permission
• Product images are for display purposes only and may not be used commercially
• Our brand name and logo are registered trademarks

8. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and current information
• Not sharing your account with others

9. Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses, malware, or harmful code
• Engage in fraudulent activities or payment disputes
• Impersonate any person or entity
• Harvest or collect information about other users

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you for the product
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee uninterrupted or error-free website operation

11. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy. Please review it carefully to understand how we handle your personal data.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.

14. Dispute Resolution

In the event of any dispute or claim arising from your use of our website or purchase of products, we encourage you to contact us first to resolve the issue amicably. If we cannot reach a resolution, the matter may be submitted to binding arbitration in accordance with Pakistani law.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, labor disputes, government actions, or technical failures.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products.